Qualities of a good QA/Test Manager

(Source: Software QA FAQ)

What makes a good QA or Test manager?

A good QA, test, or QA/Test(combined) manager should:
* be familiar with the software development process
* be able to maintain enthusiasm of their team and promote a positive atmosphere, despite what is a somewhat 'negative' process (e.g., looking for or preventing problems)
* be able to promote teamwork to increase productivity
* be able to promote cooperation between software, test, and QA engineers
* have the diplomatic skills needed to promote improvements in QA processes
* have the ability to withstand pressures and say 'no' to other managers when quality is insufficient or QA processes are not being adhered to
* have people judgement skills for hiring and keeping skilled personnel
* be able to communicate with technical and non-technical people, engineers, managers, and customers.
* be able to run meetings and keep them focused